Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy (“Policy”) forms part of the legal agreement between you (“Trader”, “Client”, or “User”) and BestS Group Limited (also known as FundingCrypto) (“BestS Group”, “we”, “our”, or “us”).

By registering for or using our Services, you acknowledge that you have read, understood, and agreed to be bound by this Policy.

This Policy outlines the terms governing refunds, cancellations, and related procedures for all Services provided through our website and trading platform. Please review it carefully before purchasing or participating in any evaluation program.

2. Information We Collect

We collect the following types of information: A. Personal Information You Provide Name, email address, and contact number Account registration details and login credentials Billing or payment information (processed securely by third-party providers) Communication history with our support or compliance teams Any documents submitted for identity verification (KYC/AML) B. Automatically Collected Information IP address, browser type, device data, and operating system Usage data (page visits, clicks, session duration, etc.) Cookies, pixels, and analytics data from our website and dashboard C. Blockchain or Trading Information If you connect a crypto wallet or trading account, we may collect your public wallet address, trading activity, and transaction-related identifiers strictly for account verification, analytics, or program evaluation purposes. We will never request or gain control of your private keys.

2. Information We Collect

We collect the following types of information:

A. Personal Information You Provide
- Name, email address, and contact number Account registration details and login credentials
- Billing or payment information (processed securely by third-party providers)
- Communication history with our support or compliance teams
- Any documents submitted for identity verification (KYC/AML)
- B. Automatically Collected Information
- IP address, browser type, device data, and operating system
- Usage data (page visits, clicks, session duration, etc.)
- Cookies, pixels, and analytics data from our website and dashboard
  
  C. Blockchain or Trading Information
  
  If you connect a crypto wallet or trading account, we may collect your public wallet address, trading activity, and transaction-related identifiers strictly for account verification, analytics, or program evaluation purposes. We will never request or gain control of your private keys.

3. How We Use Your Information

We use the data we collect to:

Provide, operate, and maintain our Services
Manage user accounts and verify identities (KYC)
Process payments and issue payouts or refunds
Detect and prevent fraudulent or suspicious activity
Send administrative notices (updates, policy changes, system alerts)
Communicate with you regarding your trading programs or support inquiries
Conduct analytics to improve user experience and platform performance
Comply with legal, regulatory, and tax obligations

We may also use your contact information for marketing and promotional communications (such as product updates or offers) — you may opt out at any time.

4. Legal Basis for Processing (for GDPR / international users)

Where applicable, we process your data based on:

Performance of a contract: to provide our trading evaluation services.
Consent: where you have agreed to optional communications or data collection.
Legal obligation: for KYC, AML, and compliance with financial regulations.
Legitimate interests: improving platform security, operations, and marketing.

5. Cookies and Tracking

We use cookies, analytics tags, and similar technologies to:

Authenticate users and maintain sessions
Measure website traffic and engagement
Customize user experience and advertisements

You can control or disable cookies in your browser settings, but some features may not function correctly if disabled.

6. Data Retention

We retain personal information for as long as necessary to:

Fulfil the purposes outlined in this Policy;
Comply with legal and regulatory obligations; or
Resolve disputes and enforce agreements.

When data is no longer required, it will be securely deleted or anonymized.

7. Information Sharing

We do not sell your personal data. However, we may share limited data with:

Service providers and processors (payment gateways, KYC verification, cloud hosting, analytics tools)
Regulatory authorities or law enforcement when legally required
Business partners or successors in the event of a merger or acquisition

All third-party partners are bound by confidentiality and data-protection obligations consistent with this Policy.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data against loss, misuse, or unauthorized access.

These measures include data encryption, secure storage, limited access protocols, and regular system audits.

However, no online transmission or storage system can guarantee absolute security. You acknowledge that you use the Services at your own risk.

9. International Data Transfers

Your information may be processed and stored on servers located in countries outside your residence, including Hong Kong and other regions where our service providers operate. We take appropriate steps to ensure that transfers comply with applicable data-protection laws and include suitable safeguards.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent to processing or marketing communications
Request a copy of your data (data portability)
Object to certain types of processing

You can exercise these rights by contacting us at the email provided below.

11. Children’s Privacy

Our Services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a minor has provided us information, please contact us to remove it.

12. Changes to This Policy

BestS Group may update this Privacy Policy at any time. Any material changes will be posted on our website with a revised “Last Updated” date. Your continued use of the Services after updates constitutes acceptance of the revised Policy.